I hope you love Craving a Takeaway and that it earns a spot on your kitchen shelf. If something isn’t right, here’s how I’ll put it right.
Changed Your Mind?
You have 14 days from the day you receive your book to let me know you’d like to request a refund. Email me at michelle@mymorningmocha.com with your name and order number. Once you’ve told me, please post the book back within 14 days to:
My Morning Mocha,
124 City Road, London,
EC1V 2NX
To be eligible for a refund:
- The book must be unused and in its original condition.
- You must let me know within 14 days of receiving your book.
- You’ll need to cover the return postage.
If the book comes back showing more than a quick flick through, for example marked, stained or damaged, I will reduce the refund to reflect the loss in value, up to the full price for a book that can’t be resold.
Return postage is paid by you. I recommend a tracked service and keeping your proof of postage. I’ll refund you within 14 days of receiving the book back. The refund goes back to your original payment method.
Something Wrong With Your Book?
Every copy is printed to order and checked before it leaves the printer, but if your book arrives damaged, faulty or misprinted, please email me as soon as you spot the problem, with your order number and a photo or two.
I’ll send a replacement or give you a full refund, whichever you prefer. You won’t need to send the book back unless I ask.
Book Not Arrived?
Every copy is printed to order just for you, which takes up to 7 working days to process. It’s then sent by tracked delivery, which normally takes 3 to 5 working days, and you’ll get an email as soon as it’s on its way.
If your book hasn’t arrived within 10 working days of your dispatch email, let me know. I’ll check the tracking with the courier and, if it’s lost, send a replacement or give you a full refund.
Please check your delivery address carefully at checkout. Books are printed and posted to the address you give, so I’m not able to replace or refund a book sent to an address that was entered incorrectly. If you spot a mistake, email me straight away and I’ll do what I can to help before it’s printed.
Need Help?
It’s just me running the shop, so if you’re not happy for any reason, email michelle@mymorningmocha.com before sending anything back. I’d much rather have the chance to sort it out.